Please note, by confirming your reservation you acknowledge that you have read, understood and explicitly agreed to all Hotel Terms, Conditions, Cancellation and Refund Policies.
CANCELLATIONS + REFUNDS: VISA, Master Card, Discover or American Express account numbers will be taken in advance for all reservations and your account will be charged in full at the time of reservation. The O Spa is a small boutique hotel and unlike larger hotels, we do not have excess room inventory and therefore are unable to cancel or refund reservations less than 30 days from the reservation check-in date. Any reservations canceled less than 30 days from the check-in date will result in forfeiture of the entire rental amount paid. For cancellations 31-60 days from the reservation check-in date 50% of the contract amount is refundable. For cancellations more than 61 days from the reservation check-in date 75% of the contract amount is refundable.
Please note that Group and Event reservations are payable in advance and are not refundable, in any amount, nor can be rescheduled for any reason, irrespective of reservation dates or circumstances.
Holiday Reservations, Thanksgiving*, Christmas* and New Year* Holiday periods as well as all Coachella* and Stagecoach* dates/periods (Monday-Sunday) are non-refundable after September 1st of the year prior to the event(s).
Early Departures, Early/Late Check-ins: There will be no refunds for unused nights, late arrival or early departure. Early check-ins and late departure and extra nights may be available for an extra charge.
Travel Insurance: Our refund policy does not exclude “acts of God”, illness, natural or man-made disasters, war or any other unforeseen events/circumstances that might affect your ability to travel and it is recommended that you purchase travel insurance to protect you in the event that unforeseen circumstances arise and to protect your investment.